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[flebourdelles]

Hello,

First we tried the demo software
I already noticed the SEC service do not start automaticaly as expected, but i manage to deal with that a bit later
After a few days of try of the SEC product, We decided to buy one licence.
As I entered the licence key, the software stopped to work.

• I'm not able anymore to start SEC service, even manualy : it clamed that Error 1053 after a few seconds
• The software do not start without this service

Please help ! I didn't found any config files to change the delay or having any log to send you the near root cause of this problem.

[Tina]

Hello,

I kindly ask you to carefully re-enter your registration information. Please, find the detailed instructions here: http://wiki.eltima.com/knowledge-base/general/key-invalid.html

Then, please try to start the SEC service once again.

If the problem persists, please send the following to support@eltima.com:

* a screenshot of the registration window with your Reg Name and Reg Key entered (but before you click "Ok" button) - so that full key is visible - you can make two screenshots to achieve that;

* a screenshot of this product About screen;

* order ID (reference number) for the product you ordered (the one you have received in order confirmation e-mail from the billing operator Element 5 or Plimus right after order placement).

[flebourdelles]

Hello,

I sent yesterday a message to support@eltima.com, with the elements (registration key, "about" screen copy, ...), as suggested, as far as SEC service wont restart, even I re-introduced the keys ....

please, feel free to ask me for more details if needed to solve this urgent problem with the product ...

Regards

[Tina]

Thank you.

I have already answered your email.

[flebourdelles]

Thanks a lot for your mail.

the licence key : It was the default, even if the product accepted the truncated, but not functionning.

Have a nice day.