Tech news and computer tips on Eltima Official Blog

Meet our new unique product – HelpWire! Your reliable remote support assistant.

Alex Taylor in Help/Support,System Utilities,The Company/Releases,Uncategorized
13 Nov 2017, 12:59

Eltima Software is out today with a new product aimed at helping troubleshooting experts to directly access customers’ devices and resolve their issues over network.

HelpWire icon

HelpWire is a unique solution that allows providing technical support and diagnostics of devices and machines remotely.
By implementing the technology of remote customer support, you considerably improve the quality of your technical service and gain an undoubted advantage over your competitors!

How does it work?

HelpWire is a versatile solution that lets a technical specialist connect to clients’ USB and serial devices over the Internet. With HelpWire an expert is able to get direct access to malfunctioning machines located in another city or on even another continent while staying in their office.

Are you excited about trying out the new features coming up with HelpWire?


Here is what HelpWire has to offer:

Live End-User Support

The advanced technology provides support specialists with the ability to access remote devices like they were physically connected to the expert’s machine. HelpWire lets log and analyze any USB and COM port device activity in real time.

Cross-platform compatibility

Helpwire is a cross-platform tool available for Windows, Mac, Android and Linux. With the solution you’ll be able to mix server-client connections in any combination.

Superfast connections

HelpWire allows you to respond to customer needs as quickly as possible. Just a couple of clicks is required to establish a connection with a remote device.

Custom solution tailored to fit your needs

The advanced solution is designed with a custom GUI and a unique feature set developed to fit your most specific requirements.

Learn more about HelpWire

Airy for Windows is on the Store now

Alex Taylor in Win Software
26 Oct 2017, 09:58

We are extremely pleased to bring Airy to Windows Store too! You can get your copy there now.


Airy for Windows is easy to install and use: once installed it is ready for you to paste a YouTube link and click the “Download” button. You can download the complete YouTube playlists with the same ease and in one go. If needed you can select any resolution for the saved video, and if it happens you don’t actually need the video, but only its soundtrack, Airy can download just the audio file from YouTube.

Airy for Windows can be integrated with your favorite web browser, so whenever you watch a video totally worth downloading, you can make it happen momentarily.

Get it from Microsoft

Virtual Serial Port Driver is the most convient solution for integration into your own software!

Alex Taylor in Case Studies,Serial Port Communication,System Utilities
25 Oct 2017, 11:28

Hello everyone!

Today we would like to share a case study of Berislav Tomasic, a representative of IT Sistemi – Nove Tehnologije company, who describes how Virtual COM Port Driver by Eltima Software helps his business.

IT Sistemi – Nove Tehnologije is a system integrator in the SEE Europe specializing in Enterprise Content Management solutions (ECM). The company’s goal is to provide clients with efficient and cost-saving solutions for transforming business processes into digital ones.

IT Sistemi – Nove Tehnologije

Company’s industry:  IT – Software and Service Company

Alex Taylor: What challenges made you search for this kind of software?

Berislav Tomasic: We are a company specializing in digital transformation solutions for data capture and data storage operations. The area where Virtual Serial Port Driver by Eltima fits perfectly is the data capture through virtual serial ports, which enabled implementing multiple scenarios, such as an integration between various devices like COM printers, and provided our customers with the additional features related to virtual serial ports.

Virtual Serial Port Driver can be perfectly applied in the banking sector, specifically capturing an output from the legacy CORE applications. With Virtual Serial Port Driver we were able to capture data sent for physical printing on COM ports, process it in our application and send it to a digital signature screen without the physical output or changes. Thanks to that we managed to avoid any changes in the CORE application. In this way, the documents can be signed electronically and printed physically only on the clients’ request, enabling significant cost savings and process optimizations.

Alex Taylor: How did you get to know about our software?

Berislav Tomasic: After doing some research about the available solutions for virtual serial ports, we found Eltima Virtual Serial Port Driver, and after evaluating the trial version, found it to be the most suitable for integration into our own solutions.

Alex Taylor: Did you try any similar product(s) before finding ours?

Berislav Tomasic: Some searching on the web about the virtual ports did contain some results on different products that we also tried but did not find suiting our particular case.

Alex Taylor: Why did you choose our product over the competitors? What made it stand out for you?

Berislav Tomasic: Other solutions were lacking in either in functionality, stability or offered less appealing pricing options for integrating the virtual ports into the vast variety of our solutions. Eltima had us covered on all our requirements.

Alex Taylor: How did you benefit from using our solution?

Berislav Tomasic: We have chosen Eltima because the software offered had all the required features and had all the expected implementation requirements in terms of API integration and OEM licensing, which was very important for us since virtual serial port technology is an integral part of our digital transformation solutions.

Alex Taylor: Are you happy with our software at this point? Why or why not?

Berislav Tomasic: We are pretty happy with the software so far as it works as advertised, has good documentation and is production-ready.

Alex Taylor: Do you feel our prices are: high – about right – low?

Berislav Tomasic: We believe the prices are fair in terms of value for money and found your Sales Department to be flexible enough to meet individual requirements.

Alex Taylor: Has our customer support system met your needs?

Berislav Tomasic: We currently had sales and implementation question all which were answered promptly by your colleagues.

Learn more about Virtual Serial Port Driver

Download now!

Elmedia Player and Folx malware threat Neutralized!

Alex Taylor in Free Software,Help/Support,Mac Software,System Utilities,The Company/Releases
20 Oct 2017, 14:12

On the 19th of October 2017 we were informed by a malware research company ESET that our servers have been hacked and our apps namely Folx and Elmedia Player DMG files are distributed with a malware.

Our cybersecurity team in close coordination with ESET Team and Apple representatives took all the necessary steps and actions to stop the distribution of this Malware successfully.

We now officially announce that it is absolutely safe to download Elmedia Player, Folx, and other Eltima Software applications by users.

If you recently downloaded Elmedia Player or Folx, ESET advises you do a system check to confirm if your system was compromised or not.

Instructions- Scan for the absence of the following file or directory on your system:


The presence of any of the files above is an indication that your system may have been infected by the trojanized Elmedia Player or Folx application which means your OSX/Proton is most likely running. If you downloaded Elmedia Player or Folx on the 19th of October 2017, your system is likely affected.

NOTE: Only Elmedia Player and Folx version downloaded from our official Eltima website was infected by this malware. However, the built-in automatic update mechanism is unaffected based on the data available to our cybersecurity experts.

Steps to rid your system of this Malware

  • A total system OS reinstall is the only guaranteed way to totally rid your system of this Malware. This is a standard procedure for any system compromise with the affection of administrator account.

Please, be advised that some other system information may have been affected and take appropriate measures to invalidate them.

And we have PhotoBulk 2.0 for you: more batch image editing conveniences

Alex Taylor in Mac Software
05 Oct 2017, 15:37

We have just released PhotoBulk for Mac, version 2.0. This image editor is capable of handling tons of images at a time and lets you add watermarks, optimize and resize images, convert images to different formats and rename hundreds of pictures. All in a couple of effortless clicks. New version also features useful options added to the stack of previous version, read on to see what we have prepared for you. We believe that PhotoBulk can save you a lot of time and effort with image editing tasks.

PhotoBulk for Mac 2

What’s new in PhotoBulk v2.0:

New Visual Experience: the sleek dark interface helps you concentrate and handle the editing process even more efficiently;
Live Editing: now you can preview images before saving, rotate and resize watermark seeing the result in real time;
Multi-watermarking: you can add multiple watermarks of different types to a photo at once, which helps you personalize your work for the utmost protection;
– Image Metadata: select the metadata to be included in the resulting images.

And of course general improvements all over!

Go to the official website

If you have already worked with PhotoBulk you’ll surely find it is evolving with each release, and if you are going to try it for the first time, we are sure you’ll appreciate how intuitive and efficient the app is.

You can get PhotoBulk from the Mac App Store or download demo version to try here. 
We appreciate your feedback!

New macOS 10.13 High Sierra. What’s new and compatibility

Alex Taylor in Free Software,iOS & iPod software,Mac Software,Multimedia/Flash Software,System Utilities,The Company/Releases
28 Sep 2017, 14:09

After months of beta testing, macOS High Sierra is finally available to public. Of course any of us happily jump in as new version always means refined features of the previous one plus lots of new and exciting stuff.


New and notable in macOS 10.13 High Sierra:

  • Apple File System (APFS), which is aimed to free up some space on your Mac, speed up certain tasks, and offer easier backups.  
  • Support for HEVC, which replaces the previously used H.264 / AVC standard. According to Apple, HEVC can compress 4K videos to up to 40 percent smaller file sizes than AVC without quality loss.
  • VR is finally supported and compatible with SteamVR and the HTC Vive VR headset.  

High Sierra also brings improvements to native apps like Photos, Safari, Mail, Notes, Siri, and Spotlight.

System requirements

The current models of Mac computers that support both Sierra and High Sierra:

  • MacBook (Late 2009 or later)
  • MacBook Air (2010 or later)
  • MacBook Pro (2010 or later)
  • Mac mini (2010 or later)
  • Mac Pro (2010 or later)
  • iMac (Late 2009 or later)
  • iMac Pro 2017

Our team was testing the Beta version of High Sierra to make sure we are prepared to new release and all our apps support it. Have a look at the list of our products that function perfectly well with macOS High Sierra:

Elmedia Player – multi-format media player and online video downloader. Elmedia Player ensures the smoothest HD videos playback saying no to interruptions or slowdowns.

SyncMate – synchronization app for Mac & Android, Google, Dropbox, iOS, MTP and mounted devices.

Folx – friendly and extremely efficient download manager and torrent client for macOS.

Airy – YouTube video downloader for Mac that can extract MP3 from YouTube videos. Downloads complete playlists and channels from the aforementioned website.

FlexiHub – you can work with any remote USB device from your local Mac. You can invite other remote users to access your local devices.

Commander One – dual-pane file manager for Mac. A bright alternative to Finder and FTP manager for OS X and macOS.

USB Network Gate for Mac – share USB devices over IP Network with any remote computer. Allows you to work with USB devices in virtual environment and RDP sessions.

Let us know if you have any questions, we are happy to help!

Wohoo, it’s already here – SyncMate 7!

Alex Taylor in Free Software,iOS & iPod software,Mac Software,System Utilities,The Company/Releases
26 Sep 2017, 10:42

SyncMate 7 is here!
You can’t even imagine how proud we are to announce this long-awaited release of SyncMate 7!

No matter which device you own – the latest Android or iPhone running the latest iOS – these devices will be synced with your Mac. And the latest macOS is of course supported:)

SyncMate 7 now syncs data on macOS 10.13 (High Sierra) with Android 8 running devices as well as with iOS 11 devices.

And don’t forget about syncing with online accounts (Google, Dropbox, iCloud), Microsoft services (Outlook, Office Business and Home editions), any mounted or MTP devices, and other Macs running any OS X starting from 10.8.5.

All registered users of previous Expert versions can upgrade with 50% discount. Just contact us and we’ll assist.

Those of you, who purchased SyncMate 6 Expert within Grace period (i.e. after August 20, 2017) or own Lifetime Upgrade Guarantee will receive activation codes for free. Didn’t receive your code yet? Contact us and we’ll assist.

Haven’t heard of SyncMate before? Oh, you’re on the way to perfect synchronization then. Just download SyncMate Free edition and check it’s power.

Download SyncMate 7 Free edition

Know more about this cool app

CloudMounter goes cross-platform: mount your cloud storage accounts on your Windows or Mac computer!

Alex Taylor in The Company/Releases
12 Sep 2017, 16:06

From now on our well-known cloud manager is also available for Windows users. CloudMounter for Windows is fully compatible with Win 7 SP1 and newer, provides an unlimited number of connections to Dropbox, Google Drive, OneDrive accounts directly from Windows Explorer. The app saves the hard disk space by mounting cloud services without synchronization to computer.

CloudMounter for Windows

Top features of CloudMounter Windows users should know about:

– upload to Dropbox from Windows Explorer; use two-step verification for extra Dropbox security;
– mount unlimited OneDrive accounts on your Windows PC;
– move online files from one account to another directly;
– add more space to your Windows HDD by storing your files in Google Drive and working with them online without saving them to hard drive.

Learn more about CloudMounter for Windows

Support for more cloud storages and data encryption will be available soon. Our team is also working on the mobile version of CloudMounter, stay tuned!

…USB Network Gate is the only easy to use and stable solution to choose!

Alex Taylor in Case Studies,Serial Port Communication,System Utilities
04 Sep 2017, 13:10

Hello everyone!

Today we would like to share a case study of Tomasz Jagusz, representative of the YOLO S.A., who describes how USB Network Gate by Eltima Software helps his business.

Company industry: Financial

YOLO S.A. is a 30-person team of creative, innovative and experienced professionals. They are pursuing an ambitious goal of providing consumer loans in a model that still does not exist on the Polish market. They are motivated and determined to build a new, better quality on the non-bank loans market.


Alex Taylor: What challenges made you search for this kind of software?

Tomasz Jagusz: We try to automatize our production as much as possible. This involves bank accounts and transactions monitoring. When connecting to banks we need to use certificates stored on smart cards. They work fine when plugged to the server, but were causing us problems in the VM environment. Because of that, we weren’t able to virtualize all the servers. Thankfully Eltima USB Network Gate solved that issue.

Alex Taylor: How did you get to know about our software?

Tomasz Jagusz: Using Google. I’ve searched for USB over IP solution and found your

product. I’ve read a couple of reviews and decided to give it a try.

Alex Taylor: Had you tried any similar product(s) before coming across ours?

Tomasz Jagusz: I’ve considered purchasing a hardware solution or even usb device server, but the price was too high ($300+ for 2 USB ports). 
Besides the cost, hardware solutions tend to have system compatibility issues. Some devices support only legacy versions of Windows OS.

Alex Taylor: Why did you choose our product over competitors? What thing in particular made it stand out for you?

Tomasz Jagusz: As I wrote earlier, the  main factor I was looking at was users opinion, I have not found
any that would cause me not to try your product . Besides that Eltima has proven itself well since its first appearance on the market in the distant 2000.

Alex Taylor: How did you benefit from using our solution?

Tomasz Jagusz: We were able to virtualize our server and automate bank integration.

Alex Taylor: Are you happy with our software at this point? Why or why not?

Tomasz Jagusz: Yes! Very happy. The installation required just 4 clicks, all configurations took another 2 clicks. It was that easy. So far I have no problems.

Alex Taylor: Do you feel our prices are: high – about right – low?

Tomasz Jagusz: This is the hardest question. Comparing to hardware solutions your

prices are fine, but comparing to other software solutions they are a bit High. The price could be slightly lower to make the product even more competitive. But apart from that need, this is the only easy to use and stable solution to choose. 

Alex Taylor: Was our customer support service helpful with your inquiries?

Tomasz Jagusz: I didn’t not have a need in any assistance yet, everything works as expected :)

Read about USB Network Gate

Meet our new Cargo VPN – the secure VPN proxy for the most private access to Internet

Alex Taylor in iOS & iPod software,Mac Software
16 Aug 2017, 12:08

Cargo VPN offers so much needed protection and anonymity on the Internet, by blocking away various malicious websites, pop-up ads, and hackers with its DNS Firewall.


Cargo VPN Features:

*You have the possibility to prevent monitoring tools from seeing your IP address, location and online identity.
*Even if you are using unsecured public wireless networks, you can still keep your data safe with Cargo VPN.
*Access geo-blocked websites easily.
*Prevent government surveillance and monitoring services from watching your online activity, location, and communications.
*Your login details, account numbers, billing address, etc. are protected when accessing web through VPN.
*You can actually get some savings on airfares, accommodation, rental cars by setting up different geographical locations in VPN.
*Enjoy the consistently good coverage with over 70 VPN server locations and more than 1000 high-speed servers in various countries.
*Forget about malicious sites and popping ads.
*Enjoy torrents anonymously.
*Cargo VPN offers protection on Mac OS and iOS devices. You can use the app on up to 5 devices within one account.

Top off your security:

* Get your own Static IP address.
* Get a higher speed and protection with Personal Server.
* Add more devices.

       Download on the Mac App Store                             Download on the App Store