Today we would like to share a case study of Berislav Tomasic, a representative of IT Sistemi – Nove Tehnologije company, who describes how Virtual COM Port Driver by Eltima Software helps his business.
IT Sistemi – Nove Tehnologije is a system integrator in the SEE Europe specializing in Enterprise Content Management solutions (ECM). The company’s goal is to provide clients with efficient and cost-saving solutions for transforming business processes into digital ones.
Company’s industry: IT – Software and Service Company
Alex Taylor: What challenges made you search for this kind of software?
Berislav Tomasic: We are a company specializing in digital transformation solutions for data capture and data storage operations. The area where Virtual Serial Port Driver by Eltima fits perfectly is the data capture through virtual serial ports, which enabled implementing multiple scenarios, such as an integration between various devices like COM printers, and provided our customers with the additional features related to virtual serial ports.
Virtual Serial Port Driver can be perfectly applied in the banking sector, specifically capturing an output from the legacy CORE applications. With Virtual Serial Port Driver we were able to capture data sent for physical printing on COM ports, process it in our application and send it to a digital signature screen without the physical output or changes. Thanks to that we managed to avoid any changes in the CORE application. In this way, the documents can be signed electronically and printed physically only on the clients’ request, enabling significant cost savings and process optimizations.
Alex Taylor: How did you get to know about our software?
Berislav Tomasic: After doing some research about the available solutions for virtual serial ports, we found Eltima Virtual Serial Port Driver, and after evaluating the trial version, found it to be the most suitable for integration into our own solutions.
Alex Taylor: Did you try any similar product(s) before finding ours?
Berislav Tomasic: Some searching on the web about the virtual ports did contain some results on different products that we also tried but did not find suiting our particular case.
Alex Taylor: Why did you choose our product over the competitors? What made it stand out for you?
Berislav Tomasic: Other solutions were lacking in either in functionality, stability or offered less appealing pricing options for integrating the virtual ports into the vast variety of our solutions. Eltima had us covered on all our requirements.
Alex Taylor: How did you benefit from using our solution?
Berislav Tomasic: We have chosen Eltima because the software offered had all the required features and had all the expected implementation requirements in terms of API integration and OEM licensing, which was very important for us since virtual serial port technology is an integral part of our digital transformation solutions.
Alex Taylor: Are you happy with our software at this point? Why or why not?
Berislav Tomasic: We are pretty happy with the software so far as it works as advertised, has good documentation and is production-ready.
Alex Taylor: Do you feel our prices are: high – about right – low?
Berislav Tomasic: We believe the prices are fair in terms of value for money and found your Sales Department to be flexible enough to meet individual requirements.
Alex Taylor: Has our customer support system met your needs?
Berislav Tomasic: We currently had sales and implementation question all which were answered promptly by your colleagues.