“Restore Purchase” option failure in App Store

Alex Taylor in Mac Software
12 Feb 2018, 16:04

Hello,

We’ve been receiving feedback from our customers about the issues with the “Restore Purchase” option of our three applications: Elmedia Video Player, Commander One, and CloudMounter. This issue is of a great concern to us and we are already working with Apple on resolving it as soon as possible.

It occurs not only with the software designed by Eltima but also with other applications created by third-party developers that we have faced ourselves as well as were informed by some of our partners.

So far, the workaround for this situation is the following:

1. Make sure that you have bought In-App purchase for the software from Apple ID you are currently logged into. More information on how to check your purchase history in the App Store or iTunes Store can be found here:

https://support.apple.com/en-us/HT204088#computer

2. Once you have verified that the In-App purchase was done from the same Apple ID, click the “Buy” button instead of the “Restore Purchase” option.

Restore purchase

3. As In-App purchases from the same Apple ID cannot be charged twice by Apple.

Restore purchase App Store

They will be re-downloaded one more time

Restore purchase re-download

and you will be able to access the full software functionality.

Successful purchase restore