Let’s have a look at the case study of a ham radio operator, who was looking for a way to establish communication between several applications working via a serial communication protocol. For that reason, the hero of this article was looking for a reliable solution to create virtual COM port pairs on Windows 10. Needless to say, dealing with that task would significantly help Amateur Radio operators with their volunteering activities.
Alex Taylor: What challenges made you search for this kind of software?
Ham radio operator: Ham radio operators are uniquely placed to be able to set up radio communications systems and they often have a variety of radio communications equipment and expertise that are not available anywhere else. My main task was to interface different applications using Windows 10 for volunteer Amateur Radio activities involving public emergency preparedness, e.g. hurricane preparedness and recovery. I required a serial port emulator I could count on to perform with a minimum of downtime. After testing various software products, Eltima’s Virtual Serial Port Driver appeared to suit me needs the best.
Alex Taylor: How did you get to know about Virtual COM Port Driver?
Ham radio operator: My fellow Amateur Radio operator suggested to try out Eltima Virtual COM Port Driver as the most fitting software for my project. Having carefully studied the description and feedback, I decided to give it a go.
Alex Taylor: Did you try any similar product(s) before coming across ours?
Ham radio operator: Yes, the experience was far from satisfactory. I tried other virtual serial port (VSP) software, and found it to be unreliable and poorly supported. I spent more time trying to make the other VSP product work than actually getting the primary job done. I wasted many hours working with an inferior product.
Alex Taylor: Why did you choose our product over competitors? What made it stand out for you?
Ham radio operator: Other solutions were lacking either in functionality, stability or technical support. VSPD by Eltima Software works every time and is easy to use. It is rock solid and I don’t need to think about it other than at initial configuration. Eltima VSP software stands out by not being yet another problem to solve.
Alex Taylor: How did you benefit from using our solution?
Ham radio operator: Virtual Serial Port Driver worked just as desired when first installed. I was able to connect the software applications required to get the primary job done. No mess, no fuss…it just works like it should. This is a sign of great product engineering and implementation.
Alex Taylor: Has our customer support system met your needs?
Ham radio operator: Yes, very much so. They are responsive and helpful.
Alex Taylor: Do you feel our prices are: high – about right – low?
Ham radio operator: Your prices are high, but I want what works for my application.
Alex Taylor: Are you happy with our software at this point? Why or why not?
Ham radio operator: Yes. Eltima Virtual Serial Port Driver is easy to install and configure. It is accepted by my anti-malware programs and works perfectly with Windows 10. This is what I hoped would happen and I greatly appreciate Eltima’s VSPD delivering a solid and predictable performance.