Virtual Serial Port Driver solves serial communication challenges in legacy apps

Alex Taylor in Case Studies,Serial Port Communication,Windows Software
10 Dec 2020, 15:42

We’re delighted to share a case study of Shyam Katta, Development Manager at Amadeus IT Group SA. Find out how Virtual Serial Port Driver has helped Amadeus to solve the serial communication challenges that they’ve had with their legacy application. 


Company industry: Travel and Transportation

Amadeus is one of the top ten travel technology companies in the world. They develop critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, and improve the travel experience for billions of people every year. 

Alex Taylor: What challenges made you search for this kind of software?

Shyam Katta: When using legacy applications, we faced a few serial communication challenges and were looking for a robust solution.

Alex Taylor: How did you get to know about our software?

Shyam Katta: We had previous experience with Virtual Serial Port Driver that we used to fix a similar problem with another legacy application in the past.

Alex Taylor: Did you try any similar product(s) before coming across ours?

Shyam Katta: Yes, we experimented with similar products.

Alex Taylor: Why did you choose our product over competitors? What made it stand out for you?

Shyam Katta: Virtual Serial Port Driver is exactly what we were looking for. It is a very stable product, relatively simple to use, and incredibly functional.

Alex Taylor: How did you benefit from using our solution?

Shyam Katta: We simplified the solution that required serial communication and thus significantly improved business processes.

Alex Taylor: Are you happy with our software at this point? Why or why not?

Shyam Katta: Absolutely. I appreciate the numerous advantages Virtual Serial Port Driver offers, such as stable performance and ease of use.

Alex Taylor: Do you feel our prices are: high – about right – low?

Shyam Katta: I’d say it’s about right.

Alex Taylor: Has our customer support system met your needs?

Shyam Katta: Yes, I would like to thank Victor and Bogdan for their excellent support. 

Looking forward to working with Eltima on enhancements and upgrades of Virtual Serial Port Driver.

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