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Eltima Help Center => Mac Apps => Topic started by: amylalaz123 on November 26, 2016, 08:34:48 PM

Title: Airy - Youtube Download Error
Post by: amylalaz123 on November 26, 2016, 08:34:48 PM
Whenever I try to download videos, a window pops up after I copy the Youtube link on to the URL bar. The window says "We processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped 1 of 1 links." It does not seem to be related to the resolution available since I can't even get to the part where I can choose the resolution yet. I paid for the premium of this software and I'm really disappointed that it isn't working. Please help?
Title: Re: Airy - Youtube Download Error
Post by: Annet Leclair on November 28, 2016, 04:58:19 PM
Hello,

Can you kindly specify what version of the software you are currently using? Please also send me some links to the videos that you were unable to download.

Thank you.
Title: Re: Airy - Youtube Download Error
Post by: Timpson 883 on January 18, 2017, 11:36:29 AM
I am having the same problem, basically any YT links I try are generating the error window saying that this link is 'not available'.

Airy for Mac version 2.3.134

Some random links that have generated this error:

https://www.youtube.com/watch?v=ts29zKTdex4

https://www.youtube.com/watch?v=I7g6Et9QYGE

https://www.youtube.com/watch?v=_blW5DGhy6Y

https://www.youtube.com/watch?v=usQsNaIpvn0
Title: Re: Airy - Youtube Download Error
Post by: Annet Leclair on February 03, 2017, 01:40:30 PM
We have already been informed about the downloading issue by several users. We checked it and managed to find out the exact reason what caused the issue. As of now we are working upon a fix for it. Therefore I can assure you that the new well functioning build of the software will be available very soon.
Title: Re: Airy - Youtube Download Error
Post by: ptaag on June 06, 2017, 01:14:20 PM
The same issue with Airy for Mac version 3.2.175 (macOS version 10.12.5)

Application starts to downloading file, but then has show pop-up with an error (see attachments).

Links examples:
YouTube ID: VL2pXGwVnbA
YouTube ID: uJeuozru-zQ

I did reinstall Airy and got the same issue.

Only if I did a many of attempts to download from the same URL I have a chance to got the file. It's a very disappointing user experience I ever had. Could you advice how to fix this issue?

Thank you in advance.
Title: Re: Airy - Youtube Download Error
Post by: stefaniedch on December 22, 2017, 09:31:27 PM
I tried everything for this problem, but nothing works. I really need an answer because I am very disappointed with my purchased.

This happened: "We processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped 1 of 1 links".
Title: Re: Airy - Youtube Download Error
Post by: Annet Leclair on December 25, 2017, 04:42:15 PM
Hello,

Can you kindly check what version of Airy is installed on your machine? We also need some links to the videos that Airy cannot download.

Thank you,
Title: Re: Airy - Youtube Download Error
Post by: eomligutw on April 17, 2018, 10:36:32 AM
Hello,
I recently just downloaded the paid version of Airy and started facing the same issues mentioned above on these posts.

The version of Airy I am using is Airy 3.4

Here are some of the links I am trying to download:

youtube.com/watch?v=weRHyjj34ZE&index
youtube.com/watch?v=DpM62ZwR15g&list
youtube.com/watch?v=9t9u_yPEidY&index
youtube.com/watch?v=OHELU6I10wQ&index
youtube.com/watch?v=UtVKWhrkPP4&index
youtube.com/watch?v=mhHqonzsuoA&index
youtube.com/watch?v=DAoMzrwEFSo&list
youtube.com/watch?v=XEvKn-QgAY0&index
youtube.com/watch?v=eAIvu4xtF1s&list
youtube.com/watch?v=kdHTMLiUAZ8&list
youtube.com/watch?v=ydZIgxwTgY8&index
youtube.com/watch?v=D7nzMliqqmE&index

As you can see its quite a lot of youtube videos I cant download.  The error message says The window says "We processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped 1 of 1 links."  It does not even let me choose the resolution to mp3.  As soon as I paste the link, it gives me the above error message. 

Please advise as this seems to be an issue since 2016 for MACs and it does not seem to have been resolved.

Thank you!
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on April 17, 2018, 02:42:56 PM
We are grateful for your patience and are sorry for this temporary malfunctioning. Our Airy team is working on the permanent fix for such links and as a temporary solution you may follow this algorithm: first you enter the needed YouTube link, then you receive an error, and only then you input the same link second time and Airy should download the content without any issues.
Title: Re: Airy - Youtube Download Error
Post by: eomligutw on April 22, 2018, 09:21:49 AM
Thank you for your prompt reply.

I seem to be able to download youtube videos now.  I tried a few downloads and it seems to be fine. The other thing I discovered which may help others that are still facing the problem is that instead of copying the link from the URL, use the "SHARE" button that appears below the name of the song and copy that link into your AIRY pop up and that worked for me.  The only issue with that is that you have to download the song one by one.

My 2nd issue, is when I first installed AIRY, when I copied and pasted the link from the URL (not the SHARE), AIRY had a pop that would ask if I wanted to download the whole playlist or just that song.   And when I chose playlist it would download the whole playlist. But then out of say 10 songs on the playlist, it would only download say 6 and the other 4 it would give me the error message I mentioned above. 

But now it does not give me the pop that asks if I want to download the whole playlist - so I am forced to download each individual song using the "SHARE" option and copy and paste the link which is not convenient at all when you have like 200 songs on your playlist.

Please advise how I can set up AIRY that when I download, I want it to download the entire Youtube Playlist I created.

Thank you!
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on April 23, 2018, 12:05:26 PM
We are sorry you still experience difficulties. Please paste the link to the playlist you are having issues with, so we could reproduce and investigate the issue properly. Thank you in advance.
Title: Re: Airy - Youtube Download Error
Post by: eomligutw on April 23, 2018, 09:24:53 PM
Here you go . . . the link to the playlist

playlist?list=PL2017D8C1EDAC7B57
Title: Re: Airy - Youtube Download Error
Post by: luvv0907 on July 24, 2018, 05:40:20 AM
The free version of Airy YouTube downloader for mac that allows 2 free downloads, is unable to finish downloading the second video of size 1.27 GB. After the download was completed, the downloader started to convert the video which it never proceeded beyond 0.0%. Please help. I'm using the version 3.5.197.

Screenshot attached.
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on August 06, 2018, 01:57:46 PM
Thank you for contacting us. Could you please provide us with the link to this video, we'll try reproducing the issue from our end and check for solution. If you continue encountering issues with certain YouTube videos, kindly reach us at our official support @ eltima . com  email address for further proper investigation.
Title: Re: Airy - Youtube Download Error
Post by: luvv0907 on August 07, 2018, 02:56:53 AM
Following is the youtube video link that couldn't finish converting the video even after the complete download:

youtube.com/watch?v=hI9YkaO-iME
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on August 16, 2018, 03:35:50 PM
Thank you for this update. We were able to download the video from our end and, unfortunately, we are unable to investigate the issue properly without crucial details, such as versions of Airy, macOS, what quality you've chosen when downloaded the video, thus, we kindly ask to reach at our official support @ eltima. com ( without spaces ) with all these details attached and we'll gladly help.
Title: Re: Airy - Youtube Download Error
Post by: luvv0907 on September 02, 2018, 01:25:29 AM
I don't know what the glitch is. I was unable to download the video on my end and I have posted the screenshot of the same as well. The version of Airy I'm using is 3.5.197, MacOs version is High Sierra (10.13.6) and the quality of the video was 1080p(60 fps).
Title: Re: Airy - Youtube Download Error
Post by: luvv0907 on September 02, 2018, 01:31:59 AM
I am facing issue with another video that was downloaded successfully but stopped in the middle while playing the video. Following is the link attached:

youtube.com/watch?v=NkjSrwC4NYg
Title: Re: Airy - Youtube Download Error
Post by: destaval on September 08, 2018, 07:37:26 PM
Hi i can't seem to be able to download any file format of any YT link once i purchased Airy: i get this message " Some links are not available - we processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped 1 of 1 links."

Airy version 3.5.197
Mac High Sierra 10.13.6
youtube.com/watch?v=LUAG9hM2N_I
youtube.com/watch?v=EVBsypHzF3U

thanks
Title: Re: Airy - Youtube Download Error
Post by: pt-109 on September 09, 2018, 05:41:56 AM
Airy for Mac version 3.5.197
Stopped working around September 6 or 7 -- now will not download / covert ANY youtube video. 
Title: Re: Airy - Youtube Download Error
Post by: 1meridian1 on September 09, 2018, 07:49:44 AM
Hi I'm not longer able to download any file format of any YT link : i get this message " Some links are not available - we processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped 1 of 1 links."

Airy version 3.5.197 (personal license)
Mac High Sierra 10.13.6
Title: Re: Airy - Youtube Download Error
Post by: Callman on September 09, 2018, 07:15:32 PM
I'm having the exact same issue. I'm using a MacbookPro, OS X version 10.10.5, Firefox Quantum 62.0, Airy 3.5.197 Personal License.  I couldn't download the video in the YT link below on September 6th, so I updated Airy to the current version (3.5.197) and retried and it successfully downloaded this video and several others. Then on September 7th, 8th and 9th I was getting the same error message on all YT videos I tried to download.

youtube.com/watch?v=kjWQgLvV7xs

On September 9, 2018 I tried downloading this exact same video to see if perhaps YT had made changes that would not allow me to download videos. I once again got the same message:

"Some links are not available We processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped 1 of 1 links."

There seems to be a pattern... the YT videos that produce this error message have recorded music. When I try to download a less popular YT video w/o recorded music it successfully downloads. I think YT made changes sometime between Sept 6th - Sept 7th that is preventing Airy from downloading videos that could previously be downloaded.
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on September 14, 2018, 12:03:25 PM
The Airy 3.6 version update with the implemented fix is already released ( https://snag.gy/iQMzCf.jpg ). Please update your Airy to 3.6 version and download YouTube content without any difficulties.
Title: Re: Airy - Youtube Download Error
Post by: pjlindsay7@gmail.com on October 14, 2018, 10:30:10 PM
I keep having the same issue as the others on this form.  I get the message about skipping links.  I've updated the software and downloaded it twice.  It worked once a few weeks ago but now is doing the same thing again.  I paid for a license but I'm not getting what I paid for.  What else can I do to fix this issue?
Title: Re: Airy - Youtube Download Error
Post by: James Foster on October 18, 2018, 03:06:28 PM
Please contact our support team directly via email support@eltima.com

Send us a link that you are trying to download and a screenshot of Airy "About" screen.
Title: Re: Airy - Youtube Download Error
Post by: mjulian on November 07, 2018, 07:49:54 PM
It is November 7, 2018 and I keep getting the same message as the others on here, all YT videos I try is not downloading, my Airy is version 3.6.200 which is the current version as of today with personal license.  I also contacted Eltima support but its been 17hours now and no reply.  Thanks and hope this problem will be resolved.
Title: Re: Airy - Youtube Download Error
Post by: murphyjunk on November 13, 2018, 10:34:28 PM
the company seems to be running a scam the free versions will dl youtube video perfectly,  once getting the paid version the same links don't work
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on November 22, 2018, 10:32:44 AM
The thing is that YouTube have recently changed format and algorithms of providing video content once again. Our specialists have already found and implemented a solution. So all is needed is to update Airy to the latest 3.7 version.
Title: Re: Airy - Youtube Download Error
Post by: rgeczi on February 05, 2019, 05:29:29 PM
I bought Airy from the Microsoft Store not too long ago, meaning a couple months ago at most, and for some reason I only have the 2.1 version of the software.  And now I am trying to update it to get around this error of not being able to download video, but I don't see an update option anywhere.  Then I Google 3.7 version, and people have to pay to upgrade.  Please tell me this is a joke.  That people pay for the license once, and then have to pay again for future updates?

Why not just build in an update option in the software itself, and make it a one off payment for life?  Please tell me I am wrong though, as this was a waste of money at this point.
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on February 12, 2019, 03:47:38 PM
Thank you for contacting us. The thing is that Airy version 3.7, which you've googled up is the Airy for Mac build. Please let me firstly explain crucial nuances of our Upgrade policy. If you order the license, you pay only once and able to use the software of the purchased version for a life-time period. In other words, it is not a subscription, that has to be eventually renewed, but a one-time payment. Thus, in your case all the minor updates in the measures of the Airy for Windows version 2 you own are free of charge. Could you please send us a screenshot proving your Airy for Windows purchase? We'll issue the Airy site version license, so you'll be able to use up-to-date Airy on your machine.

Thank you in advance. We are waiting to hear from you. The email address is:
support @ eltima . com ( without spaces )
Title: Re: Airy - Youtube Download Error
Post by: davidlowe02@gmail.com on February 22, 2019, 04:13:48 AM
I am having the same problem. I'm using version 3.7.203, and every video I try to download, I get an error box which says "This video cannot be downloaded now" The requested resource The Strumbellas - Salvation - (Official Audio) was not found, but may become available in the future. Try again later."

Please tell me how to fix this problem. The product is not much good if this won't work. Thanks.
Title: Re: Airy - Youtube Download Error
Post by: shen034 on February 24, 2019, 01:52:07 PM
Dear team, it seems that the problem still remains whenever I try to download any file format of any YT link: I get this message " Some links are not available - we processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped 1 of 1 links."
I haven't download A video yet since I installed Airy. Please fix the problem ASAP thanks!

Airy version 3.7.205 (personal license)
macOS Mojave 10.14.3
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on February 27, 2019, 03:47:05 PM
Thank you for contacting us. When you made sure you have the latest Airy 3.7 version installed please do not forget to Reboot your Mac. If the issue persists after the rebooting please reach us at support @ eltima ( without spaces ). com with the YouTube links which fail to get downloaded and we'll investigate the issue properly. Thank you.
Title: Re: Airy - Youtube Download Error
Post by: Victor on May 11, 2019, 08:54:12 PM
The same error is happening with me. Since 2017 this error... Smells like a fraude, I wanna my money back.
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on May 14, 2019, 11:15:49 AM
Dear Victor, please reach us to our support @ eltima . com ( without spaces ) with the YouTube links which fail to get downloaded by Airy and we'll gladly investigate the problem properly. We regret you have faced the inconveniences while using our software and we are eager to help with troubleshooting. The thing is that the standard refund procedure implies that technicians confirm the presence of the bug or make a resolution of "unreproducible" malfunctioning. So before we can consider a refund, we have to get enough details about the problem.
Title: Re: Airy - Youtube Download Error
Post by: deselby on May 21, 2019, 11:15:49 PM
I've just had exactly the same problem as everyone else. Right after purchase it stops working. I'm using version 3.5.
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on May 22, 2019, 03:45:57 PM
Please send us a screenshot of your About Airy and About this Mac screens and several links to the videos which refuse to get downloaded. We'll do our best to help with troubleshooting. The email address is support @ eltima . com ( without spaces )
Title: Re: Airy - Youtube Download Error
Post by: 1meridian1 on June 06, 2019, 08:08:48 PM
Hi I'm not longer able (June 19) to download any file format of any YT link : i get this message " Some links are not available - we processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped ......."

Airy version 3.7 (personal license)
Mac High Sierra 10.13.6
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on June 07, 2019, 09:35:09 AM
We are sorry for these inconveniences you've all encountered. The thing is that YouTube have recently  changed format and algorithms of providing video content once again. As it was not a bug of our software and is caused by internal unpredictable behavior of YouTube service, thus, usually our developers need certain time to implement a fix.

Please reach us at support @ eltima . com ( without spaces ) and we'll do our best to handle the situation with the temporary malfunctioning software: figure out the optimal solution in this situation.
Title: Re: Airy - Youtube Download Error
Post by: Steven_1234 on June 16, 2019, 03:28:26 AM
When will this be fixed as I can't download anything form youtube with Airy Thanks
Title: Re: Airy - Youtube Download Error
Post by: airycullen on June 21, 2019, 10:01:11 PM
I am having the "Skipped" error message when trying to download a youtube playlist.  I see this problem has been going on since last November, yet I just purchased the AIRY software yesterday (June 20, 2019)... I can't believe you are selling software you know is defective.  I have tried reinstalling. I have tried logging out and back into YouTube. I have updated the software on my Mac to Airy's latest 3.8.212 version.  I still can't download a single video or any playlist from YouTube.  My iMac is running Mojave 10.14.4.    It doesn't matter what link for any youtube video I use. Nothing will download.  Not a single video. Not any playlist.
Title: Re: Airy - Youtube Download Error
Post by: AntonVlasovEltima on June 25, 2019, 03:15:43 PM
Good day,

The new update is already released.

- Please launch Airy
- Click Airy on the menubar and select ‘Check for Updates’ option
- reboot your Mac after your Airy is updated to 3.8.214 version.

Recently YouTube has changed their algorithm that provides a link to a video file. That is why videos can’t be downloaded from YouTube using Airy. As it was not a bug of our software and is caused by internal unpredictable behavior of YouTube service, thus, usually our developers needed certain time to implement a fix.  Please accept our sincerest apologies regarding this issue.