Forum - Info Center - Eltima Software

Eltima Help Center => Software for Serial and USB communication => Topic started by: helicos on May 12, 2018, 03:56:36 AM

Title: [USB Network Gate] Connected HD not showing
Post by: helicos on May 12, 2018, 03:56:36 AM
Hello. I am having an issue where a connected USB drive doesn't show up in "Devices and drivers" section in Windows 10 File Explorer.

How to resolve this issue? thanks.


Versions:
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Server OS: Mac 10.12.6
Server USB Network Gate: 4.2 (420.0)

Client OS: Windows 10 Home, v1709 (OS Build: 16299.431)
Client USB Network Gate: 8.0 (Build 8.0.1859)
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Title: Re: [USB Network Gate] Connected HD not showing
Post by: michaelgwagner on May 14, 2018, 11:43:45 PM
I'm having the same problem on a Mac with High Sierra on both client and server side. Drive will connect but not mount.
Title: Re: [USB Network Gate] Connected HD not showing
Post by: Boris Hohlenko on May 15, 2018, 11:31:21 AM
Hi guys,

First of all please make sure that the following ports are open in your system: TCP 5473, UDP 5474, UDP 5475.

If the issue still persists please list your contact e-mail addresses, so we will reach you via ticket system.

Thank you for your cooperation.