Error in sync from outlook to ical to gcal(Read 5652 times)
Error in sync from outlook to ical to gcal on: June 04, 2013, 06:03:38 PM
I have been having an issue with syncing between my outlook <>ical<>gcal. when i reset the history within syncmate it works for one instance, and the same occurs if i reset the mac sync services. i just upgraded to the Pro system and this started happening, so i'd like to get a fix or i will need to request a refund. below are the logs from syncmate:

2013-06-04 11:00:14.099 SyncMate[65738:10a17]
Check connections.
2013-06-04 11:00:14.099 SyncMateServer[768:c07] RestartReminder
2013-06-04 11:00:14.340 SyncMate[65738:10a17]
Start sync service session.
2013-06-04 11:00:14.464 SyncMate[65738:f277] Beginning a sync session for connection (googleConnection)
2013-06-04 11:00:15.065 SyncMate[65738:10a17]
Push Prepare.
2013-06-04 11:00:18.989 SyncMate[65738:10a17]
Starting push phase.
2013-06-04 11:00:19.057 SyncMate[65738:10a17] Direction - This Mac <->
2013-06-04 11:00:19.058 SyncMate[65738:10a17] Events in history - 219
2013-06-04 11:00:19.343 SyncMate[65738:10a17] Del 3 events from
2013-06-04 11:00:19.354 SyncMate[65738:10a17] Add 185 events from
2013-06-04 11:00:19.362 SyncMate[65738:10a17] Change 11 events from
2013-06-04 11:00:19.467 SyncMate[65738:10a17]
Starting pull phase.
2013-06-04 11:00:19.550 SyncMate[65738:108e3] [0x10b26e240] |ISyncSession|Warning| While filtering - Some ids ((
)) to filter were not found in the truth! There must be a reference to a non-existent record
2013-06-04 11:00:19.688 SyncMate[65738:108e3] *** -[__NSArrayM objectAtIndex:]: index 8 beyond bounds [0 .. 2]
2013-06-04 11:00:19.704 SyncMate[65738:10a17] Pull failed.
2013-06-04 11:00:19.718 SyncMate[65738:10a17] Session <ISyncConcreteSession: 0x10b0cc8a0> cancelled. Session cancelled by client
2013-06-04 11:00:19.736 SyncMate[65738:10a17]
Start sync rest plugins
2013-06-04 11:00:19.772 SyncMate[65738:10a17]

Re: Error in sync from outlook to ical to gcal Reply #1 on: June 05, 2013, 09:50:48 AM

The issue you've encountered is related to hanging of Mac OS Sync Service and could be fixed by the correct restart of the driver.

For troubleshooting of the issue, please try to proceed a driver restart following the below steps:

1. Download the specific interface for Sync Service, called iSync. It could be downloaded from:

2. Extract the archive and copy to ~/Applications folder.

3. Launch it, Sync Service icon will appear in Mac menu bar.

4. Hold the Option key on your keyboard and click the Sync menu in Mac menu bar.

5. Choose "Reset Sync Services..." option.

After performing of these steps the sync process should start working without a problem.
Then try to sync several times and let us know if the issue persists.

Re: Error in sync from outlook to ical to gcal Reply #2 on: June 07, 2013, 04:37:45 PM
I tried this solution and was only able to sync once before the error occurred again. do you have another solution? see log below.

2013-06-07 09:37:21.110 SyncMate[89580:d10b]
Check connections.
2013-06-07 09:37:21.113 SyncMateServer[768:c07] RestartReminder
2013-06-07 09:37:21.625 SyncMate[89580:d10b]
Start sync service session.
2013-06-07 09:37:21.644 SyncMate[89580:e90f] Beginning a sync session for connection (googleConnection)
2013-06-07 09:37:22.346 SyncMate[89580:d10b]
Push Prepare.
2013-06-07 09:37:27.676 SyncMate[89580:d10b]
Starting push phase.
2013-06-07 09:37:27.819 SyncMate[89580:d10b] Direction - This Mac <->
2013-06-07 09:37:27.819 SyncMate[89580:d10b] Events in history - 238
2013-06-07 09:37:28.151 SyncMate[89580:d10b] Del 0 events from
2013-06-07 09:37:28.151 SyncMate[89580:d10b] Add 188 events from
2013-06-07 09:37:28.416 SyncMate[89580:d10b] Change 15 events from
2013-06-07 09:37:28.490 SyncMate[89580:d10b]
Starting pull phase.
2013-06-07 09:37:30.862 SyncMate[89580:e01b] Del 0 appoints from MAC
2013-06-07 09:37:31.095 SyncMate[89580:e01b] Change 17 appoints from MAC
2013-06-07 09:37:31.096 SyncMate[89580:e01b] Can't update Google event
2013-06-07 09:37:31.108 SyncMate[89580:d10b] Pull failed.
2013-06-07 09:37:31.222 SyncMate[89580:d10b] Session <ISyncConcreteSession: 0x10c1d6f10> cancelled. Session cancelled by client
2013-06-07 09:37:31.260 SyncMate[89580:d10b]
Start sync rest plugins
2013-06-07 09:37:31.301 SyncMate[89580:d10b]

Re: Error in sync from outlook to ical to gcal Reply #3 on: June 11, 2013, 09:13:42 PM
any update here? at this point the software has become unusable.

Re: Error in sync from outlook to ical to gcal Reply #4 on: June 12, 2013, 10:22:14 AM
Sorry for the delay in replying. The behavior you've described is known, the hanging usually repeats after the first sync attempt, in case if you've restarted the Sync Service using command in Terminal, or "Reset Sync History..." button in iSync Preferences.

But, for permanent  effect, to ensure that the difficulty will not re-occur again, you need to use the option "Reset Sync Services..." in iSync drop down menu, like it is shown here:

Re: Error in sync from outlook to ical to gcal Reply #5 on: June 13, 2013, 06:02:18 PM
Alex -

I performed this action multiple times (Reset Sync Services), restarted computer, tried it again, and it is still not working. Any help would be appreciated. Here is the latest activity log below:

2013-06-13 10:59:40.936 SyncMate[526:7f17]
Check connections.
2013-06-13 10:59:40.943 SyncMateServer[242:c07] RestartReminder
2013-06-13 10:59:41.870 SyncMate[526:7f17]
Start sync service session.
2013-06-13 10:59:41.877 SyncMate[526:de03] Beginning a sync session for connection (googleConnection)
2013-06-13 10:59:43.081 SyncMate[526:7f17]
Push Prepare.
2013-06-13 10:59:48.713 SyncMate[526:7f17]
Starting push phase.
2013-06-13 10:59:49.308 SyncMate[526:7f17] Direction - This Mac <->
2013-06-13 10:59:49.309 SyncMate[526:7f17] Events in history - 212
2013-06-13 10:59:50.259 SyncMate[526:7f17] Del 4 events from
2013-06-13 10:59:50.348 SyncMate[526:7f17] Add 183 events from
2013-06-13 10:59:50.377 SyncMate[526:7f17] Change 11 events from
2013-06-13 10:59:50.615 SyncMate[526:7f17]
Starting pull phase.
2013-06-13 10:59:52.137 SyncMate[526:e20b] Del 8 appoints from MAC
2013-06-13 10:59:52.475 SyncMate[526:e20b] Change 43 appoints from MAC
2013-06-13 10:59:52.476 SyncMate[526:e20b] Can't update Google event
2013-06-13 10:59:52.530 SyncMate[526:7f17] Pull failed.
2013-06-13 10:59:52.598 SyncMate[526:7f17] Session <ISyncConcreteSession: 0x108982130> cancelled. Session cancelled by client
2013-06-13 10:59:52.660 SyncMate[526:7f17]
Start sync rest plugins
2013-06-13 10:59:52.818 SyncMate[526:7f17]

Re: Error in sync from outlook to ical to gcal Reply #6 on: June 17, 2013, 03:29:17 PM
any update here? it's been two weeks since I posted this and I have not gotten a fix.

Re: Error in sync from outlook to ical to gcal Reply #7 on: July 01, 2013, 10:03:22 AM
Please, accept our sincerest apologies for the delay in replying. Our customer service have answered to your email with the needful instructions. Please, check our message and let us know if you still encounter the same difficulty.

Thank you. 


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