SyncMate 5 problems synching Mac Contacts!(Read 7583 times)
SyncMate 5 problems synching Mac Contacts! on: March 06, 2014, 06:09:23 AM
I have just started using Syncmate 5 in the hope of USB-synching my Mac and my iPhone. Unfortunately my first efforts at synching my (4,500-odd) contacts failed. Here is part of the error log:

Quote
2014-03-06 11:25:30.211 SyncService[20834:e2e7] remap identifiers failed with error -3, changes:
etc etc
2014-03-06 11:25:31.338 SyncService[20834:e2e7] Commit failed for plugin ContactsPlugin and connection Skakagrall's iPhone (iPhoneConnection) failed.
2014-03-06 11:25:31.436 SyncService[20834:e2e7]

Can someone advise me? BTW my calendars synched with no problem.

Using: Apple MacBook Pro Retina/OS X 10.9.2



Re: SyncMate 5 problems synching Mac Contacts! Reply #1 on: March 06, 2014, 07:36:54 AM
Stupid question but you've allowed Syncmate to access your contacts right?



Re: SyncMate 5 problems synching Mac Contacts! Reply #2 on: March 06, 2014, 08:17:47 AM
I've just answered your identical question at Apple. I wrote "Allowed? I've switched on, both at Contacts and Calendar, for my iPhone. Interestingly I've just replicated the non-sync calendar problem with my old iPod Touch. (Preferences are minimal with this software.)"



Re: SyncMate 5 problems synching Mac Contacts! Reply #3 on: March 06, 2014, 10:18:27 AM
I have tested and synced my iPhone 5S with MacBook Pro and iPad, all seems to be fine, I did get an error message at first, so a quit the contacts in both iPhone and mac and then synced again and everything sync properly. The only problem encountered so far is the where some contacts had specific ringtones for them it has now been reset to the default ringtone for all contacts.



Re: SyncMate 5 problems synching Mac Contacts! Reply #4 on: March 06, 2014, 04:06:09 PM
Has anyone succeeded in synching a large Contacts file? Mine has 4,500 entries. I wonder if that in itself could be an issue?



Re: SyncMate 5 problems synching Mac Contacts! Reply #5 on: March 10, 2014, 07:21:52 AM
Also has anyone succeeded in syncing a Mac running Mavericks with an iPhone running iOS 6.1.3?



Re: SyncMate 5 problems synching Mac Contacts! Reply #6 on: March 11, 2014, 11:13:12 AM
Skakagrall, we have just replied to your email, regarding your previous question and difficulty with iOS synchronization. Please, check our message and supply us with the requested information, so we could investigate the problem closer.

bigtzn, I would like to inform you, that we have already localized the issue with custom ringtones resetting, and it should be addressed in the next upgrade of the software.



Re: SyncMate 5 problems synching Mac Contacts! Reply #7 on: March 12, 2014, 09:29:49 AM
Since I wrote my last message I have reinstalled Mavericks and my experience with SyncMate has changed to the extent that i can now sync a group of my Contacts. If I try to sync all my Contacts (4,200-odd) I get a fail. See Activity Log:

Code: javascript:void(0);
2014-03-12 16:23:00.368 SyncService[1721:f7df] Sync connection Skaka's iPhone (iPhoneConnection)
2014-03-12 16:23:02.478 SyncService[1721:d693] Del 0 events from Skaka's iPhone
2014-03-12 16:23:02.479 SyncService[1721:d693] Add 0 events from Skaka's iPhone
2014-03-12 16:23:02.480 SyncService[1721:d693] Change 0 events from Skaka's iPhone
2014-03-12 16:23:02.482 SyncService[1721:d693] Del 0 events to Skaka's iPhone
2014-03-12 16:23:02.483 SyncService[1721:d693] Add 0 events to Skaka's iPhone
2014-03-12 16:23:02.484 SyncService[1721:d693] Change 0 events to Skaka's iPhone
2014-03-12 16:23:08.404 SyncService[1721:f7df] Slow refresh requested.
2014-03-12 16:23:10.457 SyncService[1721:f7df] Del 0 contacts from Skaka's iPhone
2014-03-12 16:23:10.458 SyncService[1721:f7df] Add 413 contacts from Skaka's iPhone
2014-03-12 16:23:41.154 SyncService[1721:f7df] Change 0 contacts from Skaka's iPhone
2014-03-12 16:23:42.349 SyncService[1721:f7df] Del 0 contacts to Skaka's iPhone
2014-03-12 16:23:42.350 SyncService[1721:f7df] Add 3856 contacts to Skaka's iPhone
2014-03-12 16:23:43.313 SyncService[1721:f7df] Change 2 contacts to Skaka's iPhone
2014-03-12 16:23:56.720 SyncService[1721:f7df] remap identifiers failed with error -3, changes:

{
    "00160386-2759-4A83-B67D-F0659DD532CD" =     {
        "com.apple.syncservices.RecordEntityName" = "com.apple.contacts.Contact";
        "company name" = "Mac Duo 230 *";
        "display as company" = company;
        notes = "Tested: not working Jan 2007. Left in Froxfield\nDuo 230 serial number CK30511AC77\nMinidock BX24804HIRH (USA)\nFloppy drive SA2024X405R1 (Japan)\nAC Adapter 9251 04 1146085665 (China)\n";

[and so on]

2014-03-12 16:23:58.430 SyncService[1721:f7df] Commit failed for plugin ContactsPlugin and connection Skaka's iPhone (iPhoneConnection) failed.
2014-03-12 16:23:58.446 SyncService[1721:f7df]



Re: SyncMate 5 problems synching Mac Contacts! Reply #8 on: March 13, 2014, 04:54:38 AM
Further to my last message. I am able to sync a small group of contacts (400-odd) but not a large group (1600-odd). Any ideas?



Re: SyncMate 5 problems synching Mac Contacts! Reply #9 on: March 19, 2014, 11:11:08 AM
Thank you for the specified details. Please, check our email reply, there are still some details we have to check, before we can come up with the solution of this difficulty.



Re: SyncMate 5 problems synching Mac Contacts! Reply #10 on: March 19, 2014, 11:51:38 AM
I've now succeeded in syncing four small groups for a total of about 1100 records. So far I haven't been able to sync more than 500 records in one group. At least one other user at Apple Support Communities reported the same behaviour.

So far I haven't received the email. Thank you.



 

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