Airy - suddenly error downloading(Read 4731 times)
Airy - suddenly error downloading on: March 03, 2014, 05:13:03 PM
Hi,

first of all sorry for my english.

The last days I get constantly the next error trying to download youtube videos:



What is happening?

any help would be great.

Greetings



Re: Airy - suddenly error downloading Reply #1 on: March 05, 2014, 11:09:11 AM
Hello,

Thank you for contacting us. We are ready to investigate the issue. Please, supply us with:

* A screenshot (hit Cmd+Shift+3) of Airy "About" screen;

* Your MAC specifications and OS X version;

* Troublesome YouTube URLs.

Also, please, let us know if you can download these videos at different resolutions. Thank you.



Re: Airy - suddenly error downloading Reply #2 on: March 07, 2014, 10:53:22 PM
here is what you've requested:





URL EXAMPLE --> https://www.youtube.com/watch?v=nqRRF5y94uE

720p download fails, but now I see that 480p downloads OK, in this link 1080p is not available.

Thanks



Re: Airy - suddenly error downloading Reply #3 on: March 11, 2014, 10:26:45 AM
Hello,

Thank you for the screenshots you've provided.

1. I regret to inform you that currently there are some issues with downloading YouTube videos in 720p and 360p resolutions. Though, you can still download videos with Airy in any other resolution available.

2. It is a high priority issue and our developers are already working hard to resolve it as soon as they can.

Please, subscribe to our blog or/and RSS feed to be first to know about Airy updates: http://blog.eltima.com/

http://mac.eltima.com/rss/en-airy.rss

Thank you for your understanding.
« Last Edit: March 11, 2014, 10:36:29 AM by Jennifer Reeves »



Re: Airy - suddenly error downloading Reply #4 on: March 11, 2014, 12:04:33 PM
ok

thanks for the info. Anyway I am not sure that 'there are some issues with downloading YouTube videos in 720p and 360p resolutions' is exactly correct. My impression is that the problem ocurrs with the highest video resolution avalaible whatever it is 1080p, 720p or whatever it is.

As a complement, I have tested other app with the problematic videos. Exactly 'Wondershare video converter' and it has no problems downloading the problematic videos.

I hope you can solve soon the problem, I like a lot your app because of its simplicity.

Thanks



Re: Airy - suddenly error downloading Reply #5 on: March 12, 2014, 05:16:55 PM
Hello,

I'm glad to inform you that we've fixed rare cases of download failure for videos with resolution of 360p and 720p, see: http://mac.eltima.com/rss/en-airy.rss

Please, upgrade Airy to the latest version and the issue should be gone.

Airy 1.2.1 can be downloaded from our website: http://mac.eltima.com/download/airy.dmg

Thank you.



 

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