Hi I'm not longer able to download any file format of any YT link : i get this message " Some links are not available - we processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped 1 of 1 links."

Airy version 3.5.197 (personal license)
Mac High Sierra 10.13.6

I'm having the exact same issue. I'm using a MacbookPro, OS X version 10.10.5, Firefox Quantum 62.0, Airy 3.5.197 Personal License.  I couldn't download the video in the YT link below on September 6th, so I updated Airy to the current version (3.5.197) and retried and it successfully downloaded this video and several others. Then on September 7th, 8th and 9th I was getting the same error message on all YT videos I tried to download.

youtube.com/watch?v=kjWQgLvV7xs

On September 9, 2018 I tried downloading this exact same video to see if perhaps YT had made changes that would not allow me to download videos. I once again got the same message:

"Some links are not available We processed your links, but some videos cannot be downloaded for various reasons. These links were skipped. Skipped 1 of 1 links."

There seems to be a pattern... the YT videos that produce this error message have recorded music. When I try to download a less popular YT video w/o recorded music it successfully downloads. I think YT made changes sometime between Sept 6th - Sept 7th that is preventing Airy from downloading videos that could previously be downloaded.

The Airy 3.6 version update with the implemented fix is already released ( https://snag.gy/iQMzCf.jpg ). Please update your Airy to 3.6 version and download YouTube content without any difficulties.

I keep having the same issue as the others on this form.  I get the message about skipping links.  I've updated the software and downloaded it twice.  It worked once a few weeks ago but now is doing the same thing again.  I paid for a license but I'm not getting what I paid for.  What else can I do to fix this issue?

Please contact our support team directly via email support@eltima.com

Send us a link that you are trying to download and a screenshot of Airy "About" screen.

It is November 7, 2018 and I keep getting the same message as the others on here, all YT videos I try is not downloading, my Airy is version 3.6.200 which is the current version as of today with personal license.  I also contacted Eltima support but its been 17hours now and no reply.  Thanks and hope this problem will be resolved.

the company seems to be running a scam the free versions will dl youtube video perfectly,  once getting the paid version the same links don't work

The thing is that YouTube have recently changed format and algorithms of providing video content once again. Our specialists have already found and implemented a solution. So all is needed is to update Airy to the latest 3.7 version.

I bought Airy from the Microsoft Store not too long ago, meaning a couple months ago at most, and for some reason I only have the 2.1 version of the software.  And now I am trying to update it to get around this error of not being able to download video, but I don't see an update option anywhere.  Then I Google 3.7 version, and people have to pay to upgrade.  Please tell me this is a joke.  That people pay for the license once, and then have to pay again for future updates?

Why not just build in an update option in the software itself, and make it a one off payment for life?  Please tell me I am wrong though, as this was a waste of money at this point.

Thank you for contacting us. The thing is that Airy version 3.7, which you've googled up is the Airy for Mac build. Please let me firstly explain crucial nuances of our Upgrade policy. If you order the license, you pay only once and able to use the software of the purchased version for a life-time period. In other words, it is not a subscription, that has to be eventually renewed, but a one-time payment. Thus, in your case all the minor updates in the measures of the Airy for Windows version 2 you own are free of charge. Could you please send us a screenshot proving your Airy for Windows purchase? We'll issue the Airy site version license, so you'll be able to use up-to-date Airy on your machine.

Thank you in advance. We are waiting to hear from you. The email address is:
support @ eltima . com ( without spaces )