Airy keeps crashing?(Read 1949 times)
Airy keeps crashing? on: May 08, 2017, 01:07:25 AM
Folks,

I've recently started using Airy to download some videos from a conference I recently attended (see https://www.youtube.com/playlist?list=PLCDSC2XitciXKYnylDgHQ7IdBKH3cjaoY).  One of those videos is not currently available, but that doesn't seem to be a problem.  Airy seems to be able to parse the rest of the playlist just fine, and load up the rest for download.

However, now that several videos have been downloaded, it seems that Airy keeps crashing.  I'm not sure if it's a problem with the last two videos that have not yet completed downloading, or if it's a problem with converting the three remaining videos that are still being processed.

I tried deleting the folder where that stuff was being downloaded, and restart Airy to see if it would re-create the folder and clear the problems.  However, that doesn't seem to help.  Now the three videos being converted can't be deleted from the queue, and Airy won't actually start re-downloading anything or re-creating the folder.

Does anyone have any suggestions for how I should proceed on debugging this issue?



Re: Airy keeps crashing? Reply #1 on: May 23, 2017, 01:29:23 PM
Hello,

I would recommend you to uninstall the version of the software that is currently installed on your machine and download the new build of Airy from our website. Here is the link to it: https://mac.eltima.com/download/airy.dmg

Then install Airy on your machine and try to reproduce the issue. Should it persist, let me know and I'll ask you for some additional information.

Thank you,



 

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