Not catching Download(Read 1207 times)
Not catching Download on: January 19, 2019, 06:01:05 PM
hi,
I have Bought Folx Pro, but it's not catching download from other websites for videos else then youtube.
I'm currently using MacBook Pro 2018 with Mac OS Mojave.
I have activated extensions for chrome and safari.
kindly help plz.



Re: Not catching Download Reply #1 on: February 05, 2019, 05:00:59 PM
Please reach us at support @ eltima . com ( without spaces ). Please provide the following additional information, so we can take a closer look at this issue:

1) A screenshot of "About Folx” screen;

2) A screenshot of 'About this Mac' screen;

3) The download links which fail to get downloaded by Folx;

4) logs for failed downloads, see: https://www.eltima.com/wiki/knowledge-base/folx/copy-log.html

We'll be glad to investigate and help with troubleshooting.



 

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