Sorry for the late reply. First of all, let me please remind you that support is provided during CET – Central European Time – business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m., CET.
But it's failed and say reset limited reached.
The thing is that if you have switched your machine or changed some hardware in the existing one, or even re-installed (updated) the OS, activation will fail. In such situations all you need is to reset the previous activation following the link here:https://activate.eltima.com/changehid
After that, you will be able to reactivate the software using the same code that you have.
And if the license activation count has reached its limit, please reach us here and we’ll gladly help with clearing it from our end.
Unfortunately, we cannot find your order in our database and we will be very thankful if you can contact us via email firstname.lastname@example.org
. We would be glad to provide you with the solution to this problem in the shorters time possible.