We are ready to help you and willing to do so very much. Could you please provide us with more detailed information:
1) Which device exactly you attempted to share (model)?
2) Do you succeed in connecting to a remote USB device?
3) What are OS versions on your computers?
4) Please specify your step-by-step actions, what exactly you do and where, so we can reproduce your actions and see where exactly the problem occurs.
5) Did you try to share another USB device and connect from the client PC?
6) Try to share the device locally.
You see, the more details you provide, the easier it will be for us to suggest a solution.
You see, we will use your instructions to reproduce the problem you have encountered when using this product.