Syncmate and Snow Leopard(Read 62424 times)
Syncmate and Snow Leopard on: September 02, 2009, 11:32:12 AM
Syncmate does not appear to work with Snow Leopard.

I have uninstalled and reinstalled Syncmate as per the instructions on the Eltima website and checked the USB to PC settings, but am unable to connect my HTC TD2 using Syncmate.

Is there something else I should be doing or do I need to wait for an update to Syncmate for Snow Leopard support? If so, when will an update for Snow Leopard be released?



Re: Syncmate and Snow Leopard Reply #1 on: September 02, 2009, 04:59:00 PM
Syncmate does not appear to work with Snow Leopard.

I'm having problems too.   I get the following error:

Build 2.0.0.817
BackService version: 0.4.2b25
USB driver version: 0.2.4b13
Can't activate RAPI session.


I've just upgraded from Leopard to Snow Leopard, and have not changed any of the default settings.   My device (HTC Touch Diamond) has not had any changes since SyncMate was last working under 10.5.



Re: Syncmate and Snow Leopard Reply #2 on: September 03, 2009, 03:23:02 PM

I get the following error:

Build 2.0.0.817
BackService version: 0.4.2b25
USB driver version: 0.2.4b13
Can't activate RAPI session.



That is also the error that I'm getting.

Syncmate does work with Snow Leopard via WIFI, but with errors. I will put the error information into another post (titled 'contact address mapping').



Re: Syncmate and Snow Leopard Reply #3 on: September 04, 2009, 09:39:05 AM
Try to connect on the Blog for hope an answer, here : http://blog.eltima.com/2009/09/eltima-software-meets-snow-leopard.html



Re: Syncmate and Snow Leopard Reply #4 on: September 07, 2009, 02:00:26 AM
<Syncmate does not appear to work with Snow Leopard. >

Same here - since upgrading to Snow Leopard, Syncmate 2.0 Expert will no longer recognise my Samsung Omnia i900 no matter what I do. I have reinstalled the software and also the Syncmate driver on my phone but to no avail. Before the upgrade it synced perfectly and it will also work fine if I boot into OS 10.5 from a hard disk. As soon as I boot back into SL I lose it again – any suggestions?

(I have also emailed the Support team)



Re: Syncmate and Snow Leopard Reply #5 on: September 07, 2009, 04:39:26 PM
Hello! Please note that we are working on fixing this problem as soon as possible. I will inform you when we find the solution you seek. Sorry for this temporary inconvenience.
« Last Edit: September 07, 2009, 04:41:12 PM by Ann »



Re: Syncmate and Snow Leopard Reply #6 on: September 08, 2009, 02:06:56 AM
uninstalled my syncmate, reinstalled still not working with my 02 XDA orbit. I dumped missing sync for sync mate....when's the fix coming?



Re: Syncmate and Snow Leopard Reply #7 on: September 08, 2009, 12:26:31 PM
I now have SyncMate 2.0/2.0.0.819 build but it still won't recgonise my O2 XDA Orbit via USB.
« Last Edit: September 08, 2009, 08:48:36 PM by ovid »



Re: Syncmate and Snow Leopard Reply #8 on: September 08, 2009, 04:42:46 PM
Same error here with HTC TD and SyncMate 2.0.0.819

Whenever I try to create a new connection SM will ask me to connect the device to the USB port but, after displaying the "Connecting" spinner for a while, nothing happens and asks me to connect the device again.



Re: Syncmate and Snow Leopard Reply #9 on: September 08, 2009, 06:28:08 PM
Same problems with my Palm Treo Pro, having upgraded to Snow Leopard.

Build 2.0.0.819
BackService version: 0.4.2b28
USB driver version: 0.2.4b13
Can't activate RAPI session.

The Mac Network reports status: Connected (Windows Mobile device has self assigned IP address and will not be able to connect to the Internet)
The Palm  Treo syncmate driver is set to allow all, and the Mac firewall is turned off.




Re: Syncmate and Snow Leopard Reply #10 on: September 08, 2009, 08:50:59 PM
Same problems with my Palm Treo Pro, having upgraded to Snow Leopard.

Build 2.0.0.819
BackService version: 0.4.2b28
USB driver version: 0.2.4b13
Can't activate RAPI session.

The Mac Network reports status: Connected (Windows Mobile device has self assigned IP address and will not be able to connect to the Internet)
The Palm  Treo syncmate driver is set to allow all, and the Mac firewall is turned off.



Exactly the problem I have,....C'mon Eltima! Let's have a fix soon!



Re: Syncmate and Snow Leopard Reply #11 on: September 09, 2009, 09:35:05 AM
We are aware of this problem and we are working on fixing it as soon as possible.
In the meanwhile please check this article: http://wiki.eltima.com/knowledge-base/syncmate/syncmate-and-snowleopard.html



Re: Syncmate and Snow Leopard Reply #12 on: September 09, 2009, 01:53:38 PM

OK -- so just to be clear here: the 'solution' suggested on the Eltima blog may or may not work... is that correct? Because I've checked my network settings and they conform to the solution outlined there, but I'm still getting the RAPI session error message after an upgrade to Snow Leopard.



Re: Syncmate and Snow Leopard Reply #13 on: September 09, 2009, 03:34:22 PM
Just tried  your suggestion of changing the Mac's Network to : manually & IP 169.254.2.2 and success, all seems to sync okay. Fingers crossed.



Re: Syncmate and Snow Leopard Reply #14 on: September 09, 2009, 04:30:21 PM
Got the fix from Eltima, back in Sync now! yay!



Re: Syncmate and Snow Leopard Reply #15 on: September 09, 2009, 11:00:09 PM
<Syncmate does not appear to work with Snow Leopard. >

Same here - since upgrading to Snow Leopard, Syncmate 2.0 Expert will no longer recognise my Samsung Omnia i900 no matter what I do. I have reinstalled the software and also the Syncmate driver on my phone but to no avail. Before the upgrade it synced perfectly and it will also work fine if I boot into OS 10.5 from a hard disk. As soon as I boot back into SL I lose it again – any suggestions?

(I have also emailed the Support team)
Exactly the same for me - Omnia i900 not recognised at all in SL. Perfectly OK with Syncmate in 10.5.8.  I've tried all the suggestions here, but no luck.



Re: Syncmate and Snow Leopard Reply #16 on: September 10, 2009, 11:48:45 AM
jreades and imacken:
I hope you have the latest version? Version 2.0 (Build: 2.0.0.819)

To download the latest version (build), please follow: http://mac.eltima.com/download/syncmate.dmg

NOTE: to upgrade, first uninstall the current build (from Mac using uninstaller.pkg and from mobile device), reboot and install the new build.

To get system log please follow Applications -> Utilities -> Console - Launch. Choose System log, clear it (tool bar button - Clear Display), connect your mobile device and send us the messages from system log.



Re: Syncmate and Snow Leopard Reply #17 on: September 10, 2009, 09:06:57 PM
Yep, running the latest version.
I'm not convinced it's a Syncmate problem now.  Phone is not recognised in iSync either.
Seems to be a SL thing.  When it is plugged in, there is no response from the OS at all.  Works perfectly in 10.5.8.
Any ideas?



Re: Syncmate and Snow Leopard Reply #18 on: September 10, 2009, 10:49:31 PM
Sorry for my english i'm french.

Well this is the log of console

10/09/09 22:45:32   com.apple.launchd[1]   (com.apple.InternetSharing[285]) Exited with exit code: 1
10/09/09 22:45:32   com.apple.launchd[1]   (com.apple.InternetSharing) Throttling respawn: Will start in 10 seconds
10/09/09 22:45:34   SyncMateServer[231]   DeviceInserted
10/09/09 22:45:34   com.eltima.async.rapiback[56]   No matching processes were found
10/09/09 22:45:34   com.eltima.async.rapiback[56]   No matching processes were found
10/09/09 22:45:34   com.eltima.async.rapiback[56]   No matching processes were found
10/09/09 22:45:34   com.eltima.async.rapiback[56]   No matching processes were found
10/09/09 22:45:37   [0x0-0x19019].com.Eltima.SyncMate[286]   Build 2.0.0.819
10/09/09 22:45:37   [0x0-0x19019].com.Eltima.SyncMate[286]   BackService version: 0.4.2b28
10/09/09 22:45:37   [0x0-0x19019].com.Eltima.SyncMate[286]   USB driver version: 0.2.4b13
10/09/09 22:45:42   SyncMateServer[231]   DeviceInfo
10/09/09 22:45:42   [0x0-0x19019].com.Eltima.SyncMate[286]   Device platform PocketPC
10/09/09 22:45:42   [0x0-0x19019].com.Eltima.SyncMate[286]   Device CpuType 2577
10/09/09 22:45:42   [0x0-0x19019].com.Eltima.SyncMate[286]   Device Version 1328415237
10/09/09 22:45:42   [0x0-0x19019].com.Eltima.SyncMate[286]   Device OS Version 5.2
10/09/09 22:45:42   [0x0-0x19019].com.Eltima.SyncMate[286]   Device ModelName SGH-i900
10/09/09 22:45:46   [0x0-0x19019].com.Eltima.SyncMate[286]   Pocket driver version: 2, 0, 0, 322
10/09/09 22:46:04   [0x0-0x19019].com.Eltima.SyncMate[286]   BEGIN SYNCING...
10/09/09 22:46:04   [0x0-0x19019].com.Eltima.SyncMate[286]   Check connections.
10/09/09 22:46:04   SyncMateServer[231]   RestartReminder
10/09/09 22:46:04   [0x0-0x19019].com.Eltima.SyncMate[286]   Start sync service session.
10/09/09 22:46:04   [0x0-0x19019].com.Eltima.SyncMate[286]   Beginning a sync session for connection Steph (PocketConnection)
10/09/09 22:46:04   [0x0-0x19019].com.Eltima.SyncMate[286]   Timed out trying to create a Sync Session
10/09/09 22:46:04   [0x0-0x19019].com.Eltima.SyncMate[286]   Push for connection Steph (PocketConnection) failed.
10/09/09 22:46:04   [0x0-0x19019].com.Eltima.SyncMate[286]   Start sync session failed.
10/09/09 22:46:04   [0x0-0x19019].com.Eltima.SyncMate[286]   Start sync rest plugins
10/09/09 22:46:04   [0x0-0x19019].com.Eltima.SyncMate[286]   END SYNCING



Re: Syncmate and Snow Leopard Reply #19 on: September 10, 2009, 10:52:22 PM
a second log but no change in Ical
10/09/09 22:46:14   [0x0-0x19019].com.Eltima.SyncMate[286]   BEGIN SYNCING...
10/09/09 22:46:14   [0x0-0x19019].com.Eltima.SyncMate[286]   Check connections.
10/09/09 22:46:14   SyncMateServer[231]   RestartReminder
10/09/09 22:46:15   [0x0-0x19019].com.Eltima.SyncMate[286]   Start sync service session.
10/09/09 22:46:15   [0x0-0x19019].com.Eltima.SyncMate[286]   Beginning a sync session for connection Steph (PocketConnection)
10/09/09 22:46:15   [0x0-0x19019].com.Eltima.SyncMate[286]   Timed out trying to create a Sync Session
10/09/09 22:46:15   [0x0-0x19019].com.Eltima.SyncMate[286]   Push for connection Steph (PocketConnection) failed.
10/09/09 22:46:15   [0x0-0x19019].com.Eltima.SyncMate[286]   Push Prepare.
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Starting push phase.
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Direction - This Mac <-> Steph
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Contacts in history - 0
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   [413bc0] |ISyncManager|Warning| snapshot table has not been initialized
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Del 0 contacts from Steph
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Add 0 contacts from Steph
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Change 0 contacts from Steph
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   [413bc0] |ISyncManager|Warning| snapshot table has not been initialized
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   [413bc0] |ISyncManager|Warning| snapshot table has not been initialized
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Direction - This Mac <-> Steph
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Events in history - 1
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   [413bc0] |ISyncManager|Warning| snapshot table has not been initialized
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Del 0 events from Steph
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Add 0 events from Steph
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Change 0 events from Steph
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Starting pull phase.
10/09/09 22:46:21   [0x0-0x19019].com.Eltima.SyncMate[286]   Pull for connection Steph (PocketConnection) failed.
10/09/09 22:46:22   [0x0-0x19019].com.Eltima.SyncMate[286]   Sync with sync service OK!
10/09/09 22:46:22   [0x0-0x19019].com.Eltima.SyncMate[286]   Start sync rest plugins
10/09/09 22:46:22   [0x0-0x19019].com.Eltima.SyncMate[286]   END SYNCING



 

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