Custom solution for remote support of USB and serial port devices

Our unique solution will help your company maintain and repair customers' devices over the Internet

Get access to client's remote USB or COM port equipment over the network

There are a variety of diagnostic tools that help collect and analyze data about how a device (vehicle) is performing and if repairs are needed. These include OBD devices, programming units, ebike diagnostic tools, and more. To perform their function, such devices need to be connected directly to a malfunctioning device via its USB or serial port. In case the direct connection is not possible or is conjugated with high logistics costs and substantial expenditure in terms of time, the most efficient solution will be remote access to a USB/COM port of a faulty equipment or vehicle.
HelpWire offers the unique technology that allows accessing USB and COM port devices over the network. The solution eliminates the need to transport customer equipment to a specialist or send technicians to the client location.

Let's see how it works with an OBD tool

All that is required is a simple installation of HelpWire on a client computer and a hardware module on the specialist's side.
  • A car owner installs HelpWire on their computer and connects their car to the PC over a USB port.
  • The software shares the USB port over the Internet.
  • On the other side, a technician uses a hardware module running Linux or Android with HelpWire embedded in it to access the shared USB port of the remote car. Connected over the Internet, the module emulates the remote port.
  • Now, the specialist can attach the hardware module directly to the OBD tool just as if they were connecting the remote client's car.
This way, the diagnostics of the car is carried out remotely, which allows saving considerable time and money.
The benefits HelpWire brings to your company:
Improved customer support service

Improved customer support service

Rapid response to your clients’ issues

Rapid response to your clients’ issues

Significant cost savings

Significant cost savings

Advantage over your competitors

Advantage over your competitors

HelpWire — Your optimal solution for remote access to customer devices

About Us

For over 15 years Eltima Software has been developing versatile network solutions which help connect applications, data, and equipment all over the world. Eltima’s mission is to provide innovative and affordable technologies for both business and personal use. HelpWire, an advanced software solution that allows accessing USB and serial devices over the network, is one of our best developments.

Software solutions powered by Eltima Port Virtualization Technology:

Based on this USB pass-through technology Eltima Software developed two USB port redirection tools that are capable of redirecting any USB device from one location to another over network.
HelpWire

HelpWire

Support and maintain remote USB and COM port devices
FlexiHub

FlexiHub

Access and manage remote USB and COM port devices
USB Network Gate

USB Network Gate

Share your USB device with others over LAN or Internet

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