Remote Support Made Simpler
HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.
Free download 
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Swift Setup Process
HelpWire lets you quickly initiate and establish remote support sessions with your clients without a lengthy setup process or digging into the settings much.
Quickly get the hang of the remote control tools and a streamlined interface, and start helping your clients right away.
Simply share the module installation link to initiate an ad hoc remote session with your client—they don't need to enter any IDs or passwords.
To start a remote support session, your customers just need to run the client app without configuring a firewall or VPN.
Key Remote Control Tools at Hand
HelpWire is equipped with all remote control essentials for a top-notch customer support experience anytime anywhere.
Message your clients instantly in a convenient built-in support chat that keeps your communication history handy for when you need to refer to it.
Send files directly to a client's remote desktop by simply dropping them onto a remote session window avoiding intermediate storage or file hosting services.
Connect to computers with multiple monitors. Easily switch the layout from 2 side-by-side screens to an alternate view.
Remote Support Boosts Your Business
Thanks to its scalability and flexibility HelpWire allows you to cover larger clientele at farther distances while providing the same level of tech support.
Manage remote support processes and clients from dedicated and easily accessible web accounts.
Help a client with an issue that occurs on multiple computers simultaneously within one support session.
Grow your IT support department to scale it to your client's needs with no additional cost on remote support service — adding new operators is free in HelpWire.
Cross-platform Remote Desktop
Anytime-anywhere access to various workstations via the native operator's control app. Currently, for Windows and macOS with more platforms to come.
Subscribe to find out when we add support for your platform of choice.
Users talk about HelpWire experience
Here are some of the public HelpWire reviews by our customers, from different sources:
4.5
Based on 100+ customers' reviews
Helpwire stands out for its commitment to making remote support as straight forward as possible. The single-click support feature has made our support processes much more efficient.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
The swift setup process and zero-configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Chris
Customer's Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Malik S.
Customer's Review
Big fan of the reconnection functionality and stability I've seen
Ron Larson
Customer's Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Martin Lentz
Customer's Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Beth Comer
Customer's Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Customer's Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free ! THANK YOU for this amazing app !!
Kevin Patrick
Customer's Review
Simple app on client end makes helping them later super easy.
Wilkin Miguel Julio Mercado
Customer's Review
It's easy to use and I didn't expect there to be a softear as good as this one.
Destain Dückert
Customer's Review
I love that it’s free, easy to use and works super. I have an elderly blind man that I help and can’t wait for the unattended access feature.
Johnathan Lugo
Customer's Review
I was able to help a client by transferring files from my machine to theirs.
Michael Guggenbichler
Customer's Review
Absolutely Amazing Poduct for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don‘t even provide the bare minimum. HelpWire Team, you‘re doing great! Looking forward to what you will bring in the future.
HelpWire vs. Others
Discover whether HelpWire aligns with your needs by comparing it to leading remote desktop solutions for customer support.
| Compare | HelpWire | TeamViewer | LogMeIn Rescue |
|---|---|---|---|
|
Access all features for free
|
YesAccess all features for free | No | No |
|
Uncomplicated connection to remote desktops
|
YesUncomplicated connection to remote desktops | No | No |
|
Unlimited computers to connect from
|
YesUnlimited computers to connect from | No | Yes |
|
Unlimited computers to connect to
|
YesUnlimited computers to connect to | No | Yes |
|
Unattended remote access
|
NoUnattended remote access | Yes | Yes |
|
Mobile remote access
|
NoSupport for Android and iOS devices. | Paid addon | Paid addon |
| Free download |
The comparison table is intended for general review and should not be considered authorized information from the respective competitors.