If subtitles are displayed incorrectly:

First, make sure that a suitable font is set. By default, WenQuanYi Micro Hei is used. This is an all-purpose font that allows displaying the majority of subtitles properly, including Chinese ones. But sometimes subtitles may be displayed incorrectly even if WenQuanYi Micro Hei is set. Try to set another font in Preferences and restart the playback.

For example, to display subtitles in Arabian correctly, set Arial or Arial Unicode MS. Remember to restart the video.

If subtitles are not loaded automatically:

1. Make sure that the subtitles file is placed in the same directory as the video (restart the playback if you’ve just moved it).

2. Try selecting a different encoding or changing the Autoload subtitles option in Preferences. Remember to restart the playback.

3. Open the subtitles file (.srt, .ass, .smil, .jss, .rt, .utf, .smi, .txt, .ssa) manually in one of the following ways:

  • by selecting Subtitles → Subtitles Track → Add from File… or File → Open… in the main menu;
  • by selecting Subtitles → Add from File… from the context menu;
  • by drag and dropping the subtitles file on Elmedia’s window.
Note: In the Mac App Store versions of Elmedia Player subtitles may not be loaded automatically because the app has restricted access to the file system. In this case you should either specify the path to your videos via the General → Movie folder option in Preferences, or drag and drop the respective directory onto Elmedia Player’s window or its icon in the Dock.