HelpWire
Remote Support Service

Increase your productivity and efficiency with a unique solution for remote diagnostics and maintenance of USB and COM port devices
Problem

When maintenance becomes an issue

It often happens that technical support and maintenance of products become a real problem for manufacturers, distributors, and their customers. The reason for this is that to be fixed or supported by an expert, a malfunctioning device must be connected to a specialist’s computer directly.

To make this possible, manufacturers need to either send their service specialists to a customer site, or ask a client to send their equipment for diagnostics. As a result, the troubleshooting service becomes a costly and time-consuming process.
When maintenance becomes an issue
Solution

Remote support, diagnostics, and repair anytime anywhere

Eltima Software has developed a unique software solution that can easily resolve this issue. With HelpWire, engineers can control and diagnose any client equipment remotely. All it takes is a simple installation of the software on a technician’s computer and client machines.

Connected over the Internet, remote USB and serial port devices will appear on technicians’ computer as though they were attached to their machine physically. If you are developing or supplying equipment that can be supported via a USB or serial interface, HelpWire will save you time and money.
Remote support, diagnostics, and repair anytime anywhere
Benefits

HelpWire — optimal remote support software

Using HelpWire unlocks a host of benefits. Our remote customer support solution lets you:
Ensure a higher level of customer support
Reduce time investment in handling customer issues
Reduce maintenance costs
Outperform your competitors
More features

HelpWire — your efficient remote tech support tool

Rapid response to customer needs
Provide your clients with a prompt online repair service. HelpWire is the fastest way to run remote diagnostics of USB and serial port devices (phones, printers, CNC machines, vehicle ECUs, etc.)
Custom solution to fit your goals
HelpWire is a unique software solution designed with a custom GUI or any other specific feature can be added per your request. Tell us what you need, and we will develop a remote support software ideally suited for your needs.
The ease of use
No matter how far your customer is located, you’ll be able to connect to their remote machine with just a couple of clicks. Using HelpWire, your clients won’t need to rely on additional complex hardware or software in order to get efficient remote technician support.
Multi-platform compatibility
A computer you want to connect to with HelpWire can be Windows, Mac, Linux, or Android. The cross-platform connectivity offered by HelpWire widens the possibilities of mixing client/server connections in different combinations.

Some of the devices supported by HelpWire

Connect to remote USB and COM port devices over LAN or the Internet
COM Port devices (Windows only)
• CNC machines • POS devices
• Lab equipments • 3D printer
• Vehicle diagnostics • HAM radio equipment
• E-bike service and diagnostics
USB devices
• Mobile phones • Webcam
• USB security dongles • Diagnostic devices
• Printers and scanners • Audio/Video devices
• Personal healthicare devices

HelpWire

Our efficient software will let you access remote equipment over any network. Enjoy multiple advantages of remote product support with our custom solution designed for your needs.
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