HelpWire was introduced by Electronic Team as an innovative solution which lets technicians connect to not only remote computers but directly to USB and COM port devices plugged into them. This revolutionary capability opens a myriad of new opportunities to providers of remote support and diagnostics.
With a proper remote support app, you get the ability to not only serve more customers in a shorter lapse of time but provide the proactive maintenance of your clients’ systems. More than that, increased scalability of your operations will bring profit to your company in the long run.
A modern remote support program is just what you need to keep your job in your hands: no need to change locations, make personal visits, or develop solutions from the scratch.
As a result, the costs of traveling and completing tasks independently are eliminated, and your working hours become more profitable. By resolving more client issues with fewer efforts, you scale your business in such a way that you produce more benefits for your company as well as your customers.
The first place in our list of the best remote assistance software takes a unique tool called HelpWire.
Now, by using this handy tool, your company can virtualize remote devices and make them appear in your local PCs as though the devices were attached physically to those machines. What’s great is that it requires nothing more than just a few clicks away.
Here’s how remote assistance works with HelpWire:
As one possible example, we’ll consider remote reprogramming of hearing aid devices.
People suffering from hearing loss often require that an audiologist fine-tunes their devices and that’s where HelpWire can come in handy. The software makes it possible for a specialist to reprogram hearing aids remotely.
What HelpWire does is redirects the patient’s hearing aid accessory to the audiologist’s computer over the network and does it in such a way that the reprogramming software app running on the audiologist’s computer won’t even “know” that the USB isn’t directly connected to the audiologist machine. It will work with the remote device in the same way without any latency or hiccups.HelpWire benefits
So, as you see, HelpWire offers a host of benefits and here are just some of them:
✓ Totally secure connections. Thanks to the advanced encryption the software deploys, it ensures high security of data transfer over any network. It lets you provide remote assistance over LAN, Ethernet, the Internet;
✓ White labeling option. You can redistribute the app under your company’s logo and name, if you decide to adopt the solution within your own project;
✓ Live chat. HelpWire lets users exchange comments in real time via a convenient communications chat;
✓ Customization. The software is designed to be applied in a wide range of industries and, depending on your particular needs, Eltima specialists can provide the solution with additional functionality.
ConnectWise Control is another tool commonly found in remote assistance software reviews. It’s promoted to both individuals and teams of all sizes as a combined solution for remote device access, tech support, and online communication.
With ConnectWise Control Support, your tech team can manage, update, and fix clients’ devices remotely on a real time basis, hence issues will be detected sooner, problems will be solved faster, and overall client satisfaction level is going to grow like a beanstalk.
One more notable benefit this remote support software has to offer is a vast selection of communication and collaboration utilities. Thanks to that, your technicians will be able to exchange ideas, pass files, assist each other directly, and even swap their tasks. This alone could’ve put ConnectWise Control among the best remote assistance software tools on the market. On the other hand, a very different picture emerges if you compare the best remote assistance software by price, as it’s by no means a budget-friendly option.
ConnectWise Control Benefits
✓ A monthly billing option.
✓ Easy access via the web-based interface.
✓ 7 days to try this great remote assistance software for free.
CloudBerry Remote Assistant is a free platform that is extremely efficient for remote desktop connections. The attraction of this tool lies in the fact that it comes with reliable SSL-encryption keeping your connections safe and secure.
Another advantage of this handy solution is the availability of a voice and text chat that is a big help when it comes to repairing the computer, updating apps, or resolving network issues. Thanks to this feature, technicians get the ability to provide their instructions while customers can respond on the success of the task.
So, whether you need to check some files on a remote PC, access information, or resolve your customer’s system issue, CloudBerry Remote Assistant will be the perfect remote access tool for you. Plus, the app has a very intuitive interface.
✓ A cross-platform remote assistance software solution for Windows, Mac, iOS, and Android.
✓ Within-session direct file transfer.
✓ A centralized web-based remote assistant software control panel for all your remote connections.
✓ Unattended Access feature to provide unattended technical support at any time.
In our short BeyondTrust Remote Support (former Bomgar) review, we’d like to point out that this app is one of the best solutions for protecting user credentials and endpoints from threats.
As support teams of big enterprises often need administrative access to desktops and critical systems, the security of their remote support tools becomes one of the primary tasks. And Bomgar is the solution that can ensure the highest level of network protection. It offers two-factor authentication, advanced encryption, granular permissions, comprehensive audit trails, and more.
Remote Support is a remote access software designed to establish fast and reliable device-to-device connections so that digital security experts can do their job and not worry about any connection issues.Benefits of Remote Support software
✓ Both mobile and desktop availability to support and access
✓ Knowledge Base Management
✓ Multi-Channel Communication
✓ Real-Time Chat
Next on our list is Zoho Assist - an affordable online remote support and access platform. Zoho Assist is usually chosen by small and mid-sized businesses that need to support their clients located across the world.
This solution allows providing remote support to clients fast through web-based, on-demand sessions and eliminates the risk of delayed support even in case of slow Internet connection, which makes the platform extremely popular among both customers and support teams. The additional advantage of the app is the ability to manage unattended computers. What’s more, the platform is very easy to install and use.
It works as follows:
✓ Controlled remote desktop restart with a single-click reboot/reconnect feature.
✓ Easy navigation between remote computer’s monitors with the Multiple Monitor Support feature.
✓ A Schedule option to plan out remote support sessions at the most convenient time.
ConnectWise Automate is a modern platform for remote support and management of IT assets.
The product is aimed at small and medium IT teams looking for a way to increase their efficiency. This solution offers seamless ScreenConnect integration, thus allowing techs to provide remote support faster than ever. Thanks to this option, you get the ability to start a ScreenConnect remote control session from the ConnectWise Automate Computer Management screen.
ConnectWise Automate is a convenient way to compile data, audit and manage workstations, servers, printers, etc. What’s more, you can group IT assets by OS, application, or location. The platform is designed for efficient automation of device discovering process, monitoring for problems, and automating action.
✓ Continual updates for endpoint devices with a Patch management feature.
✓ Minimized downtime thanks to Remote monitoring.
✓ Instant new device recognition.
This solution offers high-performance engine and global server infrastructure for establishing secure connections to remote desktops. The good thing about this remote desktop software is that all its remote sessions are encrypted with TLS and 256-bit AES. What is more, it comes with two-step verification and multi-level password security options. Splashtop solution is tailored for MSPs, IT, and service providers to support clients' PCs, and servers remotely. The platform will work well for both unattended and attended remote access.
✓ Simple access to applications of a remote desktop;
✓ Full access to the media library, files, applications, e-mails, games and even a video camera of the managed computer (allows you to view the images in real time);
✓ The high speed of image transmission and video streaming;
✓ You can configure remote maintenance of up to five computers (on the local network) from one tablet;
✓ The drawback: the tablet and the computer must share the same network. For example, they can be connected to one Wi-Fi router.
TeamViewer is a software package that helps control shared computers remotely. Also, it lets users transfer files between PCs, establish video communications, and carry out web conferences.
TeamViewer runs on multiple operating systems, including Windows, Mac OS X, Linux, Chrome OS, iOS, Android, RT Windows, BlackBerry, and Windows Phone 8.
In addition to direct communications, the solution allows creating connections through a firewall and NAT proxy. The tool can be used for free by non-commercial users. And there are also Business, Premium, and Corporate versions.
TeamViewer is an extremely powerful and highly accessible platform where control can be passed from one person to another, whereas in most similar apps control runs on a one-way street. Plus, the solution can be used with or without installation. In the latter case the program works without administrator access rights.
✓ The ability to connect to the computer remotely and get full access to its functionality (including the use of keyboard shortcuts and other);
✓ Intuitive interface;
✓ Gives the ability to easily access remote machines located miles away while staying at home or in another office;
✓ Highly secure data transfer between computers that are protected by a firewall;
✓ Mutual remote access, simple file transfer in both directions;
Remote assistance refers to the process where a specialist connects to an end‑user's computer remotely (via a local network or the Internet) to help them resolve a problem on their local machine without having to talk the user through confusing procedures on the phone or making an on-site visit.
To establish this connection, technicians usually use special software which allows accessing a remote computer wirelessly regardless of its location and immediately fixing complex issues, the solution of which over the phone would take considerably more time.
Some modern operating systems can offer a remote assistance program as a built-in option, but due to the limited functionality, users more often opt for the dedicated third-party utilities supporting a wider range of sophisticated features.
The above section highlighted the remote support tools that gained the popularity as highly secure and efficient solutions. However, the list of remote tech assistance services available in the market today is much wider and hence choosing the one that will perfectly fit your workflow can become a really daunting task. Obviously, you will try to do some remote support tools comparison in order to select the best solution for your business or enterprise. And here we provide five important factors to consider before making a choice.
The free trial option
Whether you are looking for a remote support tool for a small business or big enterprise it would be a good idea to first start free trials or sign up for basic unpaid plans of several popular remote tech support solutions. This approach will let you evaluate the functionality and key characteristics of each program. To start, you can test the platforms presented in our review (HelpWire, Zoho Assist, TeamViewer, etc).
As its name suggests, remote access is meant to provide businesses with an access technology solution allowing both cutting costs and improving the productivity. Therefore, choosing the right type of remote support technology is of primary importance to any company.
Remote support products can be generally divided into three main categories:
The manufacturers of remote support applications are focused on providing their solutions with a dream-like feature list. Below are just some of the basic options you can find in a modern high-quality product.
Most advanced support systems deploy multiple security codes and compliances, like HIPAA, 256-bit AES encryption, PCI, video auditing, passwords, SSL layers, SQLite storage, separate session codes, etc.
Hopefully, you have found our overview of best remote support tools helpful in solving the issues related to remote assistance service. Now that you are ready to do a comprehensive research, you can compare all most popular remote support tools and take your pick.